refund and return policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be an approved returnable item. It must also be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

Customized items are non-returnable. Axles are a non-returnable item, as they are built to order, customized to your specifications. Before ordering we recommend that you contact our team with any questions on how-to-measure. Several types of goods are exempt from being returned. Perishable goods cannot be returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Custom Built Items, ex: Axles
Gift cards
Downloadable software products
Hazardous, Flammable, or Sanitary Materials
Used Items
Items that extend the 30 Day period

Completing a return or partial return:

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted

Obvious signs of use
Items that have been opened.
Any item not in its original condition item is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Return shipping is not included. Shipping will be considered your obligation unless otherwise approved by BlueSwift Axles.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@blueswiftaxles.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@blueswiftaxles.com and send your item to: BlueSwift Axles, 2615 Dean Ave, Des Moines, IA 50317.

Shipping returns

To return your product, you should mail your product to: BlueSwift Axles, 2615 Dean Ave, Des Moines, IA 50317. Shipping a product to BlueSwift Axles does not guarantee a product refund. If an item is rejected, you will be responsible for paying for your own shipping costs for returning your item or the disposal of your item.

Shipping Expenses

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.